Customer Support

Hi, and welcome to our customer support.

Feel free to contact us using our contact form below. But first there might be a few things to be prepare.

Check out the list below and let's start getting to the point.


1. If you reclaim a warranty case we might need a copy of the recipt or invoice. Or at least if you know when you bought it we can try to find it in our records.

2. If it is out of warranty date we can still look at it. Please use the contact form below and use the correct form that suits your errand.

3. Do not send anything to us without a document that tells us who it's from and what the problem is. Use the contact form and read the instructions sent to you there.

4. Ship it with Postnord Parcel, UPS, DHL, TNT etc. and make sure it comes direct to us. Some cheap options ship it to the closest parcel office and this can take up to a week extra.

5. For in-house repairs we might need to order spare parts and this can take some time depending on the availability of these parts. So be prepared for it taking a while. We will do it as fast as possible.

6. If you need to ship something to us, pack it well. We do not cover damaged goods. Also make sure you have desinfected the products. We do not want to risk our staff handling dirty germs. 



Shipping adress:

Lundberg Custom Supplies Switzerland

25, rue St-Roch, CH-1004 Lausanne


Phone: +41 (0)76 625 15 40